Clear terms before we begin.

Services and price

Built Forward Studio is operated by Rojas Holdings LLC. The client’s written order identifies the purchased package, deliverables, included pages, integrations and revision rounds. Current base prices are Starter $300, Business Launch $500 and Business Plus $750, in US dollars. The initial payment is 50%: $150, $250 or $375 respectively. The remaining 50% is due before final delivery or public launch. Additional services require written agreement on scope and price before work starts.

Starting work and timing

Work begins after the initial payment is verified and the required business information, approved content, usable assets and necessary account access are received. We target completion within seven calendar days after those requirements are complete. This is a target, not a guaranteed deadline. Waiting for client feedback, missing information, third-party authorization or an approved scope change pauses the schedule. We will explain material delays and provide an updated target.

Review and revisions

The client names one final approver and provides consolidated feedback. Starter includes one revision round, Business Launch two and Business Plus three, within the purchased scope. A round is one consolidated list of changes to a presented version. New pages, features, changed business requirements or work beyond the agreed scope require a separate written quote. Correcting our failure to meet the agreed scope does not consume an additional paid revision round.

Cancellation and refund policy

The following cancellation and refund policy applies when included in the client’s accepted agreement.

Before work begins, cancellation receives a full refund.

After work begins, the client may cancel. We refund the unearned portion of payments, subtracting only documented completed work under milestones or rates agreed before that work, and third-party costs the client previously authorized and agreed were non-refundable. We do not invent cancellation fees or assign milestone prices after cancellation.

If we cancel, we refund payment for work we have not performed and explain what completed work can be handed over.

Completed work accepted by the client is not automatically refundable solely because the client changes their mind. Reported defects are reviewed against the agreed scope and addressed through the project’s correction process.

Refunds are returned through the original payment method where supported. Bank processing times vary. These terms do not limit rights that cannot legally be waived.

Implementation requirement: each real order must include its agreed milestone values or rates before payment. Until that is defined, do not deduct a subjective amount from a cancelled project’s deposit.

Acceptance and delivery

Client acceptance applies to the exact version presented for review. Final downloadable deliverables and public launch require acceptance and verified payment of the full balance. A preview is not a final handoff. After full payment, the client receives the commissioned final deliverables listed in the order. Third-party software, fonts, images, templates and platforms remain subject to their own licenses. Client-owned accounts and assets remain the client’s property.

Account access and outside services

Clients retain ownership of their domain, booking and other service accounts. Access is provided through collaborator invitations or scoped authorization where available. Do not put passwords, verification codes, payment-card details or bank information in the intake form. Domain registration, hosting, booking subscriptions and other external charges are included only when expressly listed in the written order. We do not guarantee search rankings, advertising results or revenue.

Payments and optional ongoing service

Online card payments use Stripe’s hosted payment flow. Clients should enter card information only in that payment flow, not in email or project forms. Built Forward does not request full card numbers or security codes through intake. Optional care plans require a separate opt-in agreement covering price, term and cancellation; buying a website does not automatically subscribe the client.

Contact

Questions, cancellation requests and scope changes: hello@builtforwardstudio.app.